FAQ

Frequently Asked Questions

1. Where are your products made?
All of our products are handmade in Indonesia by skilled local artisans, using traditional techniques and high-quality materials.

2. Do you ship Australia-wide?
Yes, we offer shipping to all locations across Australia. Please note that delivery times may vary for remote or regional areas, and we are not responsible for any delays caused by local carriers or access limitations. 

3. How long does delivery take?
Delivery typically takes between 5–8 business days, depending on your location.

4. Are the sinks compatible with Australian plumbing?
Yes, our sinks are designed to be compatible with standard Australian plumbing systems.

5. Are the materials natural and ethically sourced?
Absolutely. We use only natural materials such as. Each piece is handmade, with most sinks polished inside and left beautifully textured on the outside.

6. Can I request a custom order?
Custom sinks are not available, but for home decor items, feel free to email us — we’ll let you know if a custom piece is possible.

7. Do you offer bulk or trade discounts or wholesale options?
Yes! We offer trade and wholesale pricing for bulk orders and can ship worldwide. Please get in touch to discuss your needs.

8. What payment methods do you accept?
We accept Apple Pay, PayPal, Visa, Mastercard. You can find all accepted payment methods in the footer of our website.